Friday 12 December 2014

#HousingDay - Sharing your stories

This year's #HousingDay reached a potential audience of seven million people.

#HousingDay is a 24 hour campaign across Twitter, Facebook, YouTube and other social media networks. This year’s focus was to promote the creation of new and untold housing stories shared under the #HousingDay hashtag.

The day aimed to tackle negative portrayals of those who live in council, social or affordable housing, as well as those on benefits through programmes like ‘Benefits Street’. #HousingDay 2014 was our chance to challenge these negative perceptions and to present an alternative view of how social housing supports and enables people to fulfil ambitions and transform their lives for the better. We will only be able to compile a compelling housing narrative if we ensure that housing organisations engage with their tenants and customers.

This year’s event received widespread coverage on social media and was backed by celebrities including the Rev Richard Coles, Armando Iannucci and Rufus Hound. It was also supported by MPs such as Brandon Lewis, Emma Reynolds, Natalie Bennett and Tim Farron. Community Housing Cymru, the National Housing Federation, the Chartered Institute of Housing and the National Federation of ALMOs also backed the campaign.

According to TweetReach, #HousingDay topped 30,000 tweets - averaging 1,248 tweets an hour - with an overall reach of seven million and 6,000 contributions. The results are up significantly on 2013 when there were 10,000 tweets, 2,600 contributors and a reach of 1.8 million.

We also ran a #HousingDay roadshow which was a whistle-stop tour of six housing associations all over the UK in just two days. John Popham, a social media advocate and consultant, visited the six organisations to run a brief session on the importance of storytelling in order to give them the tools to publicise their great stories.

#HousingDay also commissioned ‘outside in’ research on perception by the GB public with Ipsos Mori. This research makes for interesting reading and discussion, and proves that positivity towards the value of social housing is higher than expected in the UK with 61% voting that the negative stereotype of the people that live in social housing is unfair. It also shows that #HousingDay provides an opportunity to facilitate the conversation we need to have with policy makers, the media and the public.

#HousingDay's creator Adrian Capon, who works for Yorkshire Housing, said: “This was a fabulous effort by all those who took part. I really can’t thank you enough for the efforts you have put in. But please, we must keep creating and sharing our tenant stories. We have a long way to go to tackle stigma and to end the housing crisis. The success of this day is totally down to you.”

Following the day, there is a #HousingDay 'best story' competition. We’re appealing to all social landlords, housing professionals and tenants who took part to share their stories with the @HousingDay Twitter handle. The most compelling stories will be used as part of a TV-style documentary. Finally, an impact survey is available to provide your HousingDay feedback on www.surveymonkey.com/s/HousingDayImpact2014.

You can read the full research report here.

Thanks for your support.


Adrian Capon @AdeCapon
Yorkshire Housing

Tuesday 2 December 2014

Measuring the economic impact of Welsh housing associations

Since 2008 the big focus has been on the ‘global economic crisis’, the ‘banking crisis’, the ‘Eurozone crisis’ et al and even the latest G20 forum is concerned about the problems and challenges still facing the global economic community. That’s the big picture - a picture of recession, austerity and contraction. But at a local level here in Wales, there are some successes to consider. One of those is highlighted in the Wales Economy Research Unit’s report, at Cardiff University, commissioned by Community Housing Cymru. In the time since ‘the crisis’, housing associations in Wales have added 63,000 new houses – an increase of 66%. Impressive figures, but the story which underpins these figures is important too. And let’s remember that 63,000 buildings of ‘bricks and mortar’ means 63,000 new homes. Homes where people feel safe and secure and can begin to plan their futures with confidence.

Let’s unpack the figures a little more:

In 2013/14, housing associations in Wales spent 91 pence per day for every person in Wales. While that is less than a pint of beer and not even half a large cappuccino, the sector has made that 91 pence go a long way. The money that has been spent directly by Welsh housing associations has generated another 91p per person per day indirectly, because every penny spent is income for somebody else. Housing associations pay a painter to redecorate a house. The painter buys paint and pays wages. The person receiving the wages buys food. This is the multiplier effect, and this year the housing association sector has had a combined economic impact of £2bn, 81% of which has stayed in Wales.

That underpins 8,400 full time equivalent jobs in Wales and a further 12,950 jobs supported in the economy. Looking at Wales as a whole, this equates to almost 1 in 70 people. Therefore 1 in 70 of those employed in Wales have a job that is, in one way or another, supported by the housing association sector. Investment in housing has clear wider benefits, and the challenge for housing associations is to continue to increase that 91p per person per day to build even more homes and create even more jobs across Wales. They seem to be doing a pretty good job.

You can read the WERU report here.


Christopher Parry, Senior Lecturer, Banking & Finance
Cardiff School of Management, Cardiff Metropolitan University

Thursday 20 November 2014

Winter is coming...

Jon Snow knew much of the perils that lurked in the coming winter. With his battle-hardened peers in the Night’s Watch, he could see from the wall, and through forays beyond, the danger that made its home in the cold and ice. But, apart from a bad case of frostbite, what did Jon Snow and those around him suffer as a result of? Well, a lack of shared ownership of the problem, poor collaboration and, as the issues intensified, a failure to use dwindling resources in a different, more efficient way.

You wouldn’t find many of us looking pensively into the distance, muttering 'winter is coming' during August. But, let’s face it, he had the right idea. We should have a joint sense of urgency, readiness and understanding of the challenges unique to this time of year.

Outside the world of  'Game of Thrones', the statistics around fuel poverty and winter deaths are sobering. In 2012, 30% of households in Wales (386,000 households) were estimated to be in fuel poverty. This is the equivalent to 54,000 more households than in 2008. Rising fuel prices have largely been counteracted by the increases in income and energy efficiency savings in the housing stock, and this has led to the increase in the number of fuel poor households.

Fuel poverty is a significant cause of excess winter deaths and, in 2012/13, there were 1,900 excess winter deaths in Wales. This was a 32% fall from the previous winter, which had seen the highest number since 1999/2000, but still above the 10 year average. 89% of these deaths involved people aged 65 or over, with the highest rate amongst those over 85 who constituted nearly 60% of the total.

There is much being done in an attempt to reduce these figures. For example, Care & Repair Cymru works with older people across Wales to support them to live in warm, safe and secure homes. This work is continued throughout the year; however, it is particularly pertinent heading toward the winter months. This year, Care & Repair agencies are offering free winter warm packs, containing a blanket and hot water bottle. These packs help to promote Care & Repair agencies as a service to help older people prepare for and manage safely through the winter.

Housing associations are doing much to offset the impact of fuel poverty, including:
  • Improving the energy efficiency of homes through the Welsh Housing Quality Standard and energy programmes such as Arbed
  • Helping tenants maximise their income through projects such as the Your Benefits are Changing (YBAC) campaign. YBAC helps tenants to claim benefits they are entitled to. One area of success has been the identification of the Warm Home Discount - YBAC last year successfully assisted over 914 people to claim a rebate which equates to an annual sum of £127,960. 
  • Helping to try to negate energy price increases through such actions as behavioural change for energy use. 

Across public services, the impacts of winter are likely to be felt more profoundly in the Welsh NHS. Winter preparedness is a key task for Health Boards, and a hot topic within the media and public sphere. But it’s important, particularly now in the context of prudent healthcare, that we all take responsibility as individuals and organisations to meeting the winter challenge.

In terms of working with housing associations:
  • Creating capacity for step down accommodation in Extra Care and Sheltered Housing
  • Placing housing professionals within hospital discharge teams to decrease delayed transfer of care
  • Working with housing associations to facilitate and coordinate community activity during the winter months
  • Partnering to ensure that advice and information is accessible in a range of community settings and media formats. 

Of course, this should all rightly go beyond what we plan as organisations and a mix of services. Last year, Public Health England called for 100,000 people to check on neighbours over the winter months.

We should be using this time to reignite our sense of community, decrease loneliness and isolation during months when these may be felt more profoundly and together contribute to managing the demand on GP or A&E service during these months. Everyone can help, from championing local services, clearing roads, communal snowman building, committing your long term future to the Night’s Watch – it’s the small gestures that will truly make a difference this Christmas. It could put a smile on someone’s face, it could save a life.

Matthew Kennedy
Policy Officer: Care, Support and Health

Wednesday 12 November 2014

#HousingDay - Tanya's story

In 2001, Tanya MacGregor was a domestic abuse victim and homeless mother-of three. However, today, she is living proof of how the social housing sector can transform lives for the better.

Tanya has gone full circle from being homeless and in the depths of domestic abuse despair to gaining a degree and winning numerous awards. She is now giving back and providing life-changing help to others via the Your Benefits Are Changing (YBAC) campaign run by Community Housing Cymru (CHC).

She said: “It’s amazing the opportunities that social housing has provided for me and my family. I went from being homeless with a young family to finding my way to getting a home, which in turn allowed me to access services, health, a degree, a job. None of this would have been possible without social housing.

“The effect on my family has been transformational. I now work full time helping others to get their houses in order as a money adviser with YBAC. My eldest son completed a degree, my daughter went to college and now works full time, and my youngest is now doing his GCSEs. I couldn’t have even imagined all this a decade ago.

“Without a home, you can’t get access to anything - you don’t exist. Social housing has given me and my family the chance to lay down roots and better ourselves.

“Social housing is a comfort blanket – it allows people access to affordable rents and the chance to re-train and go out to work. We would not have achieved what we have as a family without social housing; we would have been pushed from pillar to post. Social housing has been our safety net and I hope as many people can benefit from it in the same ways that my family and I have.”

More than a decade ago, the married mother became homeless after deciding she could no longer put up with the beatings she was enduring from her then husband.

Overnight, she went from being a homeowner to homeless, with nothing more than a full carrier bag to her name. With her three young children - aged nine, six and five-months old - she took refuge in a women’s hostel.

Tanya spent a year classed as homeless in the hostel run by Cardiff Women’s Aid and owned by United Welsh. During this time she was able to re-build her confidence and take stock of her situation, all the while making friends with fellow victims of domestic abuse staying at the hostel.

Tanya's time in the hostel also started her journey into adult learning with her undertaking a basic skills and IT course along with a Maths course, initially so that she ‘could help her young son with his homework’.

Shortly afterwards, she joined the Board of Management as a committee member/service user and got involved in a Tenant Empowerment Grant scheme. In doing this, Tanya began her ‘giving back’ - using her own experiences to help others suffering as a result of pre or post domestic abuse issues. The tenant service user group offered friendship, craft and DIY classes. It also gave women mental support and well as technical and practical skills, advice, help and, just like Tanya - hope for the future.

Tanya remained a board member for four years, her own experience being a remedy to help others and herself on the road to recovery.

Tanya and the group’s efforts were praised and the model won an award for Good Practice by the Welsh Assembly.

Around this time, Tanya’s confidence and circumstances had improved greatly. She and her young family were rehoused by Cardiff Council and she enrolled on a Chartered Institute of Housing (CIH) and Policy Degree at UWIC. During her first day she spotted two other familiar faces in the class. Recalling that time, she said: “Two of my classmates were ladies from the refuge and now they both work in the housing sector, like me.”

On the back of her adult learning success, Tanya won the All Wales Housing Manager Local Council Academic Achievement Award, the 2008 CIH Welsh Student of the Year and the 2008 CIH National Student of the Year Award, which lead to her taking part in the prestigious Tri-Countries Conference in Canada.

In 2008-2009, Tanya worked at Rhondda Housing Association as Tenancy Support Officer. Her housing degree dissertation was about Older People in Extra Care which she did for another housing association - Linc Cymru. The subject theme became particularly poignant in 2009 when Tanya decided to take a break from work to care for her parents who were both suffering with Alzheimer’s disease.

Tanya aged 48, said: “It was a difficult time, but as my dissertation was about the same issues I felt I was equipped to fight for the rights of my parents and sort everything out. I was juggling the care of my parents and the care of my young family.”

In 2010 Tanya decided she wanted to get back into work on a part time basis and gained a six month position with Cadwyn Housing through the job centre scheme, Go Wales, doing admin for the HA Tenant Participation and Financial Inclusion arm.

Tanya said: “I was feeling down about my circumstances with my parents’ illness and going back to work gave me renewed confidence. This was down to the organisation's managers and staff and support for my situation. They had fundraising events for Alzheimer’s society.”

From 2011 until today, Tanya has been employed as one of the YBAC Money Advisors at CHC, set up to help distribute information about Welfare Reform.

Courtesy of CHC, she gained a MA qualification from Staffordshire University.

Tanya completed an evaluation for Rhondda Housing Association on the Financial Inclusion project. Also, as part of YBAC, Tanya has provided advice sessions for a number of housing associations and attended CHC’s YBAC campaigning events on behalf of tenants.

Tanya said: “Housing Associations are not in the business of evicting people so the work I do is helping people to get their house/home finances in order. I know only too well how hard it can be. I’ve been there and the advice I was given was invaluable, so I hope I can repay the favour by helping others.”


Tanya MacGregor
Money Adviser, CHC

#HousingDay - Jemma's story

My name is Jemma Bere and I am a tenant and tenant board member of Wales & West Housing. I work for CREW Regeneration Wales, part of the CHC Group.

In 2001, my mother died in a car accident whilst in Andalucia, Spain. After the funeral in the UK, my brother and sister returned to Spain with their father where they began school. However, their father turned to drink and eventually became unable to care for them and in 2005, I was told that the children had been taken into the care of social services in Almeria. I went to Spain immediately to see them but there was very little I could do. After a couple of months, I received a phone call from the Spanish authorities who told me that unless someone in the family could take on the children, they would have to be put into foster care. They could give me no guarantees that they would be kept together or that I could visit them so I made the decision right there that I would look after them. I was 24 and had just graduated from university.

It took me two years to navigate the bureaucracy and go through the adoption process to get the children to the UK but I was determined and a few key friends and organisations took sympathy to my cause. On the 15th July 2008, I brought the children back to the UK and they were reunited with their nan and brother who they hadn't seen in 7 years. I had no house and no capital, just the conviction that it was the best decision I had ever made. We were given emergency housing at first but were offered a permanent house by Wales & West after a couple of months. I can't describe the feeling of security that that brought to us. Used to being shuffled around, the children only believed that they were here to stay when we got the house and the change in them from that point was amazing to see.

The children spoke little English at first and we lived on benefits whilst we were finding our feet. The rarity of the situation made the application process difficult and we lived on £90 a week child tax credit for the initial 6 months. I learnt to make everything from scratch, even shampoo! It was a hard time but the safety nets afforded to us through social housing and welfare gave us enough security to start to build a life together.

I'm very proud to be living in social housing and a tenant board member of my housing association. I am delighted at the opportunity to give back and help to make a difference in the sector.

I'm supporting Housing Day because it offered me a lifeline when I thought I had none. I don't want to think about where the children and I would have been without the opportunity for a affordable home. As a social housing tenant, I know my rent money goes toward others in need and providing them with the opportunity to build their lives just like it did with me. 


Jemma Bere
Regeneration Officer (CREW Regeneration Wales) and Wales & West Housing tenant


Read more about Jemma's story here.


Friday 24 October 2014

The scandal of pensioner winter deaths

Why is society in Wales so prepared to put up with more older people dying in the winter compared to other months of the year?

In 2012/13, the Chief Medical Officer for Wales confirmed that this is the case with 1,900 more deaths in the winter months, with 70% of these attributed to our over 75 year olds. This pattern is repeated year on year.

Why? Because as we age, we become frailer, our bodies are less able to cope with low temperatures and we become more susceptible to respiratory and circulatory illness.

This is backed up by accepted figures in Wales that 140,000 pensioners are in fuel poverty, meaning they need to spend more than 10% of their income on fuel costs.

“Just turn the heating on”, I hear you say. It’s not as simple as that. With rising energy costs and many older people on a fixed income, many cannot afford to pay their fuel bills... so they don’t turn on the heating. Many older people face many difficult decisions, like choosing between eating or heating their home.

Many thousands of older people can’t survive on their state pension or are not claiming the benefits they are entitled to. They have boilers which are old, inefficient and use more fuel. They live in properties which aren’t insulated. They are on an expensive fuel tariff and don’t know how to change provider. They don’t know about the latest government grant scheme that just might be able to help them.

This isn’t good enough. It is clear that the system isn’t working because we still have older people dying in the winter who wouldn’t be dying in other months of the year.

While there are undoubtedly plenty of schemes that could help, there is confusion for older people about where to go and what help they can get, and we are not doing enough to find and help the people who need that help the most.

There have been numerous grant schemes, over many years, such as Home Energy Efficiency Scheme (HEES), Carbon Emissions Reduction Target (CERT), Community Energy Saving Programme (CESP), and now, the NEST and Energy Company Obligation (ECO). There is lots of evidence to suggest that these schemes have helped improve many properties, helped many people on low incomes and reduced carbon emissions, particularly in the social housing sector. Housing associations and local authorities have undoubtedly carried out some great work with energy companies for the benefit of their properties and their tenants.

We now need to focus on the people we haven’t reached. One particularly affected group is low income, older owner occupiers dispersed in urban, suburban and rural areas across all of Wales. Finding these people requires more up front effort and is not as attractive to energy companies who have legal targets on the quantity of carbon emissions they need to reduce, so instead have targeted geographic energy efficiency schemes at scale.

So, to combat older people dying of cold this winter, Care & Repair Cymru is running their Fighting Fuel Poverty campaign this week (October 20-24) to find older people who are most at risk and to provide them with practical advice.

We aim to help them access benefits and available grants to keep them warm, as well as assisting them directly with our “Health through Warmth” grants, delivered in partnership with Npower.

We’re also asking people who receive the winter fuel payment, but don’t need it, to donate it to a hardship fund at Care & Repair by calling 0300 111 3333 so that we can redirect this to older people in fuel poverty who need more help.

As we head into the winter months and look ahead to the UK elections next year, we believe that the UK and Welsh Governments need a rebalancing of policy focus so that tackling fuel poverty and stopping winter deaths amongst our older people receives as much attention as reducing CO2 emissions.

We need co-ordinated action by government and energy companies to target advice and energy efficiency grants based on specific need of individuals as well as wider need to reduce the carbon footprint.

As the Older People’s Housing Champion for Wales, our “Fighting Fuel Poverty” campaign aims to highlight the scandal of pensioner winter deaths and find solutions to help those in need. We’re only a phone call away, so if you’re an older person or have a relative, neighbour or friend in need of help, please call one of our local agencies on 0300 111 3333. Care & Repair can reach out and spread a bit of human kindness and warmth this winter to those feeling left out in the cold.


Chris Jones
Chief Executive
Care & Repair Cymru




Wednesday 22 October 2014

Working in partnership for warmer homes

With Autumn now firmly taking hold, people across the country are starting to turn the heating on. However, it’s easy to forget that not everyone has the luxury of keeping their home warm.

A warm home has a significant impact on our health and wellbeing. As research has shown, cold temperatures can have a detrimental effect on people with long-term health conditions such as heart, circulatory and respiratory disorders, as well as the elderly community.

Indeed, this subject has become a real focus for the Government in recent months, with calls for a collaborative approach across the health sector to ensure that those who need it most are able to heat their homes. Recent guidance from the National Institute for Health and Care Excellence (NICE) has also added to the debate, calling for the wider community, from gas engineers to health workers, to work together to identify vulnerable people who are at risk.

This partnership approach is one that npower Health Through Warmth has championed since the scheme began in 2000, by working with organisations such as Care & Repair Cymru. Together, we help vulnerable people to stay warm at home, whether it’s by replacing broken boilers or installing heating systems or loft and cavity wall insulation.

That’s why npower Health Through Warmth is supporting Care & Repair Cymru's Fighting Fuel Poverty campaign, to remind people that help may be available for vulnerable home owners who have a long term illness, a low income with little or no savings and who are unable to fully fund the work required.

For more information, or to find out if you or someone you know could be eligible for help, visit www.healththroughwarmth.com or contact your local Care & Repair Agency on 0300 111 3333.


Elaine Midwinter
Scheme Manager
npower Health Through Warmth



Tuesday 21 October 2014

Fighting fuel poverty - let Care & Repair help you

According to latest figures, there are almost 2,000 excess winter deaths a year in Wales. We hear the term ‘excess winter deaths’ quite frequently, but it’s hard to imagine how and why this can happen.

As an Affordable Warmth Caseworker for Care & Repair Cardiff, visiting older people on a daily basis in their homes, unfortunately I can see how this happens. When reporting on this issue, the press might conjure up images of older people with blankets around their knees, shivering in front of a gas fire. This is not the case for the majority of older people, but for some this is actually their reality.

I saw a lady recently in Riverside who was wearing a dressing gown over her clothes to keep warm every time I visited her. I saw a gentleman in Canton who wore a woolly hat and refused to put the heating on unless it snowed because he was scared of high gas bills. I saw a lady in Grangetown who had no form of heating whatsoever in the house, had never had any, and cried every time I visited as she couldn’t face another winter living that way. Unfortunately, this is how some older people live, and it is easy to see how their health and wellbeing can be affected.

Many older people live on low incomes, have little or no savings and live in homes that don’t suit their needs. Quite often, they live in the family home that they have lived in for decades which they now find that they can’t afford to maintain or heat adequately. There are often problems with the heating system, windows and damp, along with stairs and bathrooms that can’t be managed. Many people are just used to managing and used to be being cold; they’re not aware of the damage it could be doing to their health or where to go for help. Poor physical health and mental health problems can also complicate the issue and make it difficult for people to find and access help, or even to face having anything done to their home.

There is help out there. We can help people to find grants to improve their home and heating and support them through the process of having any work done. We can help people to take control of their bills by looking at changing supplier or making sure they are on the best tariff. We also make sure that people are claiming all the benefits they are entitled to which can vastly increase their income and make life a little easier. We’ve also helped people to clear gas and electricity debts.

I think it will be difficult to find a long term solution to fuel poverty. Grants for new boilers are excellent in the short term, but what happens in 10 years time when that boiler is inefficient again? It’s not a long term solution to the problem. We hear that insulating our homes is the best solution, but most people have had cavity wall and loft insulation fitted and accessing more complicated specialist measures is difficult and very expensive.

One thing I have come to learn in this job is the importance of planning for your old age. Older people should be able to live out their later years in comfort without worrying about living in cold homes which don’t suit their needs. It’s of benefit to everyone of any age to think about maintaining their homes, having appliances regularly serviced and using energy as efficiently as possible. These are all things that Care & Repair can assist with, so I would advise anyone who needs advice to contact us on 0300 111 3333.


Beatrice Roberts
Caseworker, Care & Repair in Cardiff




Monday 20 October 2014

Fighting Fuel Poverty

The impact of fuel poverty goes beyond financial consequences. Living in fuel poverty can affect people’s health, increasing the risk of common ailments such as colds, flu and respiratory infections including bronchitis. This has resulted in worryingly high excess winter death levels in Wales, with older people particularly susceptible.

There are indirect effects: stress in children and adults, long-term depression and anxiety, social exclusion, damaged health and life chances for families and individuals and reduced educational attainment.

Moreover, there are broader budget implications for education, employment and health services in Wales.

You are in fuel poverty if 10% or more of your household income is spent on energy.

The causes of fuel poverty are equally complex, requiring a person centred approach alongside energy efficiency measures.

In 2012, 30% of households in Wales were living in fuel poverty, equating to 386,000 homes. Nearly 85% of these are vulnerable households, containing a child, older person or someone with a disability or chronic illness.

Energy efficiency is not the only way of helping fuel poor households and further opportunities exist, including helping people to find the best energy deal and to maximise their income.

True partnership working is key to finding those who are hardest to reach, ensuring that they receive all the help they are entitled to and developing solutions to meet their needs and situation.

No one agency can provide all the solutions to a complex problem affecting people with diverse circumstances. However, a central movement such as Care & Repair Cymru can guide people in the right direction to obtain the help they need.

Last year, Care & Repair agencies gave energy advice to 1,800 older people and 1,000 older people who had damp in their home. Amongst other things, they can advise on whether you are eligible for a £140 Warm Home Discount on your electricity bill and how, as a pensioner, you can join your energy supplier’s Priority Services Register.

If you require help or are unsure about the help you can receive, then contact Care & Repair for free advice on 0300 111 3333.


Mark Isherwood AM 
Chair of the Cross Party Group on Fuel Poverty sponsored by NEA Cymru and Citizens Advice Cymru 







Wednesday 8 October 2014

Every traveller has a tale to tell

'Why do you go away? So that you can come back. So that you can see the place you came from with new eyes and extra colours. And the people there see you differently, too. Coming back to where you started is not the same as never leaving.' I love that quote from Terry Pratchett - I'm not sure if it’s true for every traveller though.

Summing up over 5 months of travelling in this blog post would be difficult, but I think it's fair to say that a trip which saw me and my girlfriend Fiona visit Thailand, Singapore, Vietnam, Hong Kong, Beijing, Japan, the USA and Canada was certainly a trip we’ll never forget. 

The purpose of my sabbatical leave was to travel and gain life experiences. Whilst travelling, I couldn’t help but notice some projects and ideas that I feel are worth exploring in my job role at CHC. For example, Portland (Oregon) in the USA which has earned its reputation as one of the greenest cities in the USA. This reputation is enhanced by information which reveals that Portland, for example, uses 20 percent more renewable energy than the national average and it was one of the first cities to ban plastic bags. Of course, there was some bad practice as well, but I won't pick out anything in particular for this blog post.

I think travelling has made me realise how different countries might approach certain things differently. It’s an obvious statement in a way, but actually seeing good and bad practice around the world was very interesting. However, I’ve only scratched the surface as there’s so much of the world that I haven’t seen. 

Now I’m back at CHC, one of the priorities for me has to be further exploring the potential for European funding for renewable energy and energy efficiency funding in order to help get a project bid in place. I’m planning to be out and about at conferences and meetings trying to catch up with people and find out who’s been up to what in the past 6 months or so, so if you see me, don’t be afraid to say hello! 



Ko Phi Phi, Thailand



Shea Jones
Energy and Sustainability Officer  
   



Wednesday 1 October 2014

Positive ageing - bucking the trend?

This week is Positive Ageing Week, which also includes Older People’s Day today, (1 October). The narrative around ageing and particularly around the substantial increase in the number of older people in the coming decades is often focused on the challenges of increasing demand for services and the fact that, across public services, we aren’t ready to accommodate this need.

At Care & Repair’s recent Annual Conference, a consultant from Powys Teaching Health Board (Prof. Bim Bhowmick) spoke about caring for older people with more acute needs in the community. One of his main points, which really resonated with me, was in saying that an increase in the older population doesn’t have to mean greater demand… more need… pressure on hospital services. He’d been leading on a consultant led “virtual ward” service aimed at keeping older people out of hospital. Through this he demonstrated a few things, namely:
  • Consultant-led community services for older people will reduce attendance at A&E and instances of delayed transfer of care.
  • Services configured to intervene at the time, before someone is admitted to hospital for further checks etc., is by far the most important time to intervene. 
  • Ensuring that there's an understanding of what can be provided in the community by NHS staff and other stakeholders is key for General Practitioners. 
  • The home is often an appropriate place to provide interventions for people with acute needs. 
  • If we make these changes on an all-Wales level, we can realise a future where even though there’s a large population of older people, better service focus along with changes in lifestyle and behaviour can combine to offset the type of demand being predicted at present. 
The way we understand housing in the context of positive ageing is also very important. All too often this is a bit one dimensional – along the lines of poor housing leads to poor health. Clearly this is a really important part of understanding the impact housing can have, and the implications of poor housing. But an over-focus on the physical environment may lead us to overlook much of what it means to age positively. Housing certainly underpins this, but (for example) opportunities to socialise, learn new skills, inform and participate in local and national debate, spend more time with family, work or volunteer and travel the world can all have a huge bearing on how 'positively' we age. 

For the housing sector, it’s about understanding how we can best support this shift in emphasis and if there’s capacity to provide staff, share expertise or facilitate patient, carer or family engagement in building a shared understanding of how we support people in truly holistic way. 


Matthew Kennedy
Policy Officer: Care, Support and Health


Friday 26 September 2014

Raising aspirations, building experience and promoting education...

Raising Aspirations, Building Experience and Promoting Education... these terms seem like something taken from a policy document or political manifesto which sound good in principle, but realising the ambitions behind them may take years.

In Monmouthshire Housing (MHA), it was these very terms that set the thematic direction in 2011 of the MHA 'Work and Skills Wise Service'. So 3 years on, what is being offered on a daily or weekly basis in delivering this aspirational service?

I guess it's a range of tools, a belief in everyone we see, a needs-led approach, staff with bags of passion and an unwavering belief that we will get there, taking one step at a time!


Our tools include:

· Individual action plans used to define real goals and small steps to achieve them,
· Access to a range of formal and informal courses at reduced or no cost via our partners,
· Access to all areas in MHA to volunteer, the allocation of a mentor and volunteering skills log,
· Access to a bursary scheme to cover costs which reduce barriers to moving towards employment.
· Self employment support offered in partnership with Centre for Business,
· A tailored six week programme for interview skills, searching the job market, CV writing and
· A partnership approach to the work, working with JCP, colleges and private sector organisations.


Although the service is an employment and skills service, it is delivered holistically and caters for Financial Inclusion issues. We offer better off work calculations and tips to manage money better once in work. I feel that this is imperative when we consider what a huge transition it is for people who have not held down employment previously.

Digital Inclusion is also a cross-cutting theme embedded in our service where we offer free laptops to service users on a loan basis and training on how to use social media effectively. Demand for digital inclusion support is high amongst the elderly but our experience shows that working age tenants present challenges to engagement that requires a carrot approach. This incentive/carrot provides, in my view, access to a previously closed door.







While all of this is core funded, I'm always on the look out for external funding. The recent youth unemployment focus concentrated our energies on this agenda. Working in partnership with the Youth Service, we were successful with gaining external funding to target young NEETs. This gave us one of our biggest successes this year when the project went on to win the Youth Excellence Award in Employment and Training. Our employment and skills service in now being delivered via a former participant of this project.







It is important to gather research and intelligence from service users about what we deliver and how it impacts on tenants' lives. This aspect is the 'value added' element that we have captured in our work. From this intelligence we have devised the Basic Skills Continuum which can basically demonstrate how, as the basic skills of individuals grow, so does their confidence. See the continuum below for a better understanding... it works for us!




In my view, I think it is important for the housing sector to develop action research projects that measure impact and learning. Are we not best placed to pioneer some potentially exciting Employment and Anti Poverty action research?

During Employment and Skills Week our team has been out delivering our services in clients' homes using the tools mentioned. Service users are almost always anxious to see the end goal. In many cases, it is employment opportunities or skill courses. To this end, each year MHA hosts the Monmouthshire Employment and Skills Fayre in partnership with the Monmouthshire BEST partnership, which has over 30 exhibitors in attendance from employers to training providers. Our last fayre drew in 440 local residents and offered real time opportunities. The importance of providing one to one support must also be met with access to opportunities. This shows service users that the end goal is now in sight and can be reached!

Our aspirational journey over the last 3 years has been frightfully busy and we've developed the service and tweaked it as we go along, learning lessons. 

Having supported 302 tenants with employment and training over the last 3 years, our outcomes include:

· 24 tenants into employment
· 22 young NEETs into employment
· 90 volunteering placements
· 92 tenants completed courses
· 36 currently enrolled on courses

I think we are beginning to feel that Building Experience, Promoting Education and Raising Aspirations were/are the right thematic principles for us to adopt.

The tailored joined-up approach, linking Financial and Digital Inclusion along with having the right people, with the right support, empowerment, encouraging ethos and delivering services from a needs perspective, are the ingredients in my view for a recipe for developing success...


Farida Aslam
Inclusion Coordinator, MHA













 



 

 

Monday 22 September 2014

Employment and Skills Week - housing is a rare case of economic growth

Five years ago, i2i launched the first Can Do Toolkit in response to demand from the housing sector for practical help to capture the power of housing investment for local people and communities. It wasn’t a new idea. In my TPAS Cymru days, I had the privilege to be shown the work of the Young Builders Trust who, in partnership with Cardiff Community HA, had set up a training and employment project for young people who were then able to move into the homes they had helped build and refurbish. Many other associations and local authorities have been involved in similar schemes over the years.

The difference now is that this approach is standard for most housing associations and local authority landlords across Wales. Our annual survey published in March showed that the housing sector, by adopting the i2i approach, had created 5,135 jobs and training opportunities - 1,365 every year. And this happened at a time when the Welsh economy has struggled with recession. Compare housing with the steel industry, a sector close to my heart as the proud son of a steelworker. Tata Steel employs just under 4,000 at its Port Talbot works and is the largest single site employer in Wales. In July, a further 400 redundancies were announced. The contrast with housing is evident both in terms of the numbers and the direction of travel – housing is a rare case of economic growth.

The other good news is that where housing has led the way, others are following. The recently launched Community Benefits Guide from Value Wales (you can obtain a copy from communitybenefits@wales.gov.uk) has adopted the Can Do Toolkit ‘double default’ approach, making targeted recruitment and training the first ‘ask’. Our motivation remains to make real and lasting differences to people's lives. In the words of my i2i colleague Gareth Jones, community benefits are:

‘a long term solution to bring employment, economic and social gain to disadvantaged populations to help break the cycle of poverty and promote equality and inclusion.’

This is a long haul, made worse by welfare reform, austerity and more looming public service cuts. What can’t be denied is that housing continues to lead the way in the most challenging of times. CHC and its members, local authorities, contractors, small businesses and communities themselves have contributed to this success and learnt huge amounts in the process. We deserve a collective pat on the back. And then we need to refocus and move on, build on what we’ve achieved and keep our eye on the prize of long term, economically vibrant communities across Wales.


Keith Edwards, Director
CIH Cymru


This week is Employment and Skills Week, run by the Community Housing Cymru Group in partnership with CIH Cymru and NIACE Cymru. 

Monday 15 September 2014

Employment and Skills Week - Leading the Learning

The impact of welfare reform to date and impending Universal Credit means the impetus for landlords to move workless households closer to the job market has never been greater.  Yes, we need the unemployed to take up work-related activities to prevent benefit sanctions (figures from the DWP show the highest number of sanctions against claimants since jobseeker's allowance was introduced in 1996).  But the breadth of the work the sector is currently undertaking is nothing new. In fact, a recent straw poll I undertook with our members on Yammer found that all of the housing associations who responded were core funding their employment programmes and had been doing so for many years.

Employment activities provided by the sector do not extend to just providing work placements but cover the whole spectrum of work-related activity, including tackling basic literacy issues and encouraging tenant involvement, to funding qualifications, providing work placements and providing practical support to tenants who might otherwise have slipped through the net.

It’s therefore really important that the sector links in with adult learning organisations, both at a local and strategic level, to make sure we are able to feed into and influence developments. 

In partnership with CIH Cymru and NIACE Cymru, 22nd – 28th September will be “Leading the Learning” week.  During this week we will be holding a seminar with NIACE, the national voice for life-long learning, the details of which are yet to be announced.

Further opportunities to raise the profile of what the sector is doing in this area are available via Welsh Government’s Lift programme. The programme aims to provide 5,000 training and employment opportunities for people living in households where no-one is in work.  At the moment, the programme is being delivered in nine of the Welsh Government's Communities First clusters until the end of 2017.  The sector will shortly be asked to make a commitment in terms of what it can deliver.
In the meantime, do get on board with our Leading the Learning Week. It’s an opportunity to showcase what we’re already doing and, equally, if your organisation is seeking to increase activity in this area it’s an opportunity for you to participate in some of our suggested activities, which range from tenant shadowing to holding your own work and skills showcase event. 

For more information on Leading the Learning, the Work and Skills Information Sharing Group (which meets in September) or how to get involved on Yammer, please contact clare-james@chcymru.org.uk.

Clare James
Housing Services Policy Officer 

Monday 1 September 2014

'But what does a Policy Officer actually do?'

Imagine doing a job where your Mum thinks you work for the government, your younger brother thinks you go the pub with the First Minister, and your Gran asks whether you're able to get her a new house on the cheap. It doesn't get any easier when it comes to meeting new people either. Nobody knows what a policy officer does. They know we have meetings, and we like coffee, and it's verging on something political so they're not really interested anyway.

It's hardly the greatest stigma of our age, but policy types get a bad rap. Our colleagues in comms are always waiting on us, our friends in political parties think we're a bit boring, and our parents don’t have a clue what we do!

I'd worked in the Assembly, and on campaigns, and I'd flirted with a career in comms, so all these assumptions about the mysterious policy folk weren't new to me. Starting out at CHC, I was anxious not to become one of those 'bods'. Ten weeks on a Go Wales placement couldn't hurt though, could it? And how much could there really be to know about housing?

I very quickly learned that many of my assumptions were wrong. I found myself at CHC with lots of great people who were passionate and impatient for change. And, whisper it, the people in policy weren't boring either! Oh, and there really was quite a lot to learn about housing...

Three years in policy at CHC was an education. It was the trip to the House of Lords in my first week to campaign against the welfare reforms; it was the constant reminders about why we do this job as I heard the money advice team ask some of the toughest questions anyone will ever ask another person. It was successfully protecting the Supporting People budget last year, and wondering why my 'normal' friends weren't as excited as I was in the pub that night. It was becoming an overnight expert in devolution as we prepared to make radical calls to the Silk Commission. And it was the occasional campaign defeat too. And trying to understand the Lobbying Bill. And the Conservative MP who still replies to complain every time I use 'bedroom tax' in an email. And it was digesting the ever changing Welsh Government budget sheet – ‘what have they called social housing grant this year?!”

Policy was far from the boring drag I’d been told about; partly because working with the people at CHC meant even the longest strategy document or the driest task and finish group would turn out OK, and partly because I was representing a sector that really was about ‘more than bricks and mortar’. Over the course of three years, you can see that policy really can make a difference to people’s lives if we’re given the opportunity to channel it – it’s the basis of great projects and successful campaigns. It’ll change your political views and your outlook on life. But as I head off to my new policy role at NIACE, I’m still not sure my Mum knows exactly what I do…


Aaron Hill 

Aaron is leaving CHC after three years to work for NIACE Cymru as Policy and Public Affairs Officer. Good luck in your new role, you'll be missed! 

Thursday 21 August 2014

Street Football Wales, from the very beginning!

I am the project leader for Street Football Wales. Some of you might not know what we do and some might just think that we play football and do lots of fundraising. Those of you who think the latter are correct! But it’s not just that we play football and fundraise. It is much more than that. We help and support those who are socially excluded through mental ill health, homelessness or alcohol and/or drug abuse through the power of football.

In 2003, I was working for the Big Issue Cymru where I was first introduced to street football. I supported and led the team of homeless footballers to the inaugural world cup tournament in Austria. After the tournament and returning to Wales, I was determined that Wales should have a social inclusion initiative that used football as a tool to engage with socially excluded people, so I set up Street Football Wales (SFW).

I spent nearly 10 years running SFW on a voluntary basis whilst working full time and using annual leave to deliver monthly match days, cup competitions and attending tournaments. On evenings and weekends I spent every waking hour dedicating my time to SFW. There were certainly fun and tough times but working with the team and the players was truly inspirational and it’s what kept me going – it was my motivation.




We have had the opportunity to attend the Homeless World Cup in various countries every year since 2003, but this is always a challenge and it's difficult to attend all of these events due to funding issues, time and minimal support. However, in 2011, SFW signed a partnership agreement with Gwalia and were awarded 3 years of Big Lottery funding allowing SFW to expand and to provide more support to clients as well as being able to attend and participate in the Homeless World Cup events in Mexico and Poland.

SFW has come a long way since 2003. We now have four leagues in Swansea, Newport, Colwyn Bay and Merthyr Tydfil where we play one match a month. We also provide weekly sports sessions for participants as well as a 10 week training and education programme – our football gateway programme where clients learn maths and English through football including the different roles of employment within a football club. We support over 900 clients across Wales throughout any one year and we really do have a positive impact on each of their lives.

Every year we select two teams of 8 players, one male and one female, to represent Wales in the Homeless World Cup. Last year we went to Poland and, this year, we are fundraising for both of our football teams to go to Chile. At SFW we are very busy increasing funds as well as raising awareness. From bucket collections and cake sales to sky dives and half marathons, we are pulling out all the stops to get the funds we need to get to Chile.

Please get behind us and support SFW. Thank you.


Keri Harris, Project Leader
Street Football Wales


If you're interested in donating to the Street Football Wales cause and helping to send two teams to the Homeless World Cup, you can do so here

Thursday 17 July 2014

Prudent healthcare - a new approach

On a sunny afternoon in July 2013 we held our first Health & Housing conference – celebrating the 65th Birthday of the NHS. Housing associations have and continue to be vital partners of the health service. This year we broaden the scope and equally the message - health, housing and social care - doing the right thing at the right time.

It’s fair to say the last year has been a trying time for the NHS with high profile inquiries into standards of care, ambulances queuing outside hospital doors, and difficulties for most local health boards in balancing their books. On the flip side we've also seen an NHS that has taken action to change how services are delivered, engaged with political scrutiny on various areas of work and continued to deliver excellent levels of care to people in Wales.

That's not to paint over the cracks; there are clearly challenges around increasing demand and dwindling resources. Housing associations can and many are already helping to reduce this demand. The good news is that the links are simple, worryingly simple in fact, and as housing associations we need our health board colleagues to sit up and take notice when we say we can help with respite care, reducing delayed transfer of care and providing preventative services - which means people not turning up at their GP surgery, or their hospital A&E service.

At CHC we’ve worked with members to highlight the massive impact housing associations have on the health and wellbeing of the individuals and communities they work with. It really is about more than bricks and mortar. Housing associations have become experts at working closely with tenants, community regeneration and providing innovative care services.

Local health boards in Wales have taken advantage of these links in some areas as we highlight in the briefing launched at today's conference - Partnerships to deliver the NHS required now and in the future.

This publication doesn't pull any punches; it rightly doesn’t water down messages but highlights that there is highly positive work and projects taking place – but we can and must do more. As organisations and sectors, we serve people with multiple needs through a wide range of services and there are clearly opportunities to better coordinate how services are delivered by the right person at the right time.

Prudent Healthcare ushers in a new approach to providing healthcare which places the individual at the heart of service delivery, with responsibility on services to do only what is necessary and for individuals to take responsibility for their own health behaviours. In terms of the future of how health and housing work together, there should be no mistake that we are central to this approach - prudency is after all at the heart of what housing associations do.


Matt Kennedy
Policy Officer: Care, Support and Health 

Wednesday 16 July 2014

Cardiff's Healthy @ Home Service - doing the right thing at the right time

Housing and health are closely linked and health related work has become a key part of what we in Care & Repair do, both to improve people’s overall health and to make them safer in their home by preventing accidents and potential hospital admission. Because we visit older people in their own homes, we have the ideal opportunity to discuss a range of healthy issues as well as their housing needs.

The Healthy @ Home Casework service is a partnership project, funded by the Welsh Government’s Intermediate Care Fund, which works with GP surgeries across Cardiff to offer the Care & Repair service to their patients on their 75th birthday. During the home visit to the client, we can offer a range of services that may be of interest to them now or in the future. Our aim is to support the client to stay safely living at home for longer, thus having a long term positive impact on their health and wellbeing.

We all know the saying: prevention is better than cure. Our service gives us access to older people who may benefit from our services and those of other organisations at an early stage to support them living independently and to prevent them from reaching a crisis situation in their home.

As well as discussing home repairs, maintenance and adaptations, we provide assistance with welfare benefits, home safety and fire safety checks and information on health and well being. If relevant, people are assessed for falls and referred back to their GP for a follow up appointment. Our project is unique in Cardiff and of real benefit and help to older people.

During our home visit, the Healthy @ Home Caseworker will listen to what the client wants and needs, will make suggestions and offer solutions to address these issues. By addressing the needs of clients, we undertake and organise a variety of direct interventions or make referrals to existing voluntary and statutory agencies to draw in and co-ordinate with other services as appropriate. Through partnership working with other voluntary and statutory agencies, we can provide the right assistance at the right time.

There is so much information available, much of which is, or seen by our clients as, complex. Many clients are not accessing schemes due to a misunderstanding of the referral process.

It is our experience that our clients still prefer a home visit where someone speaks to them face to face, someone who is willing to understand and discuss their needs. That someone is a Care & Repair Healthy @ Home caseworker.

Julie Swain
Senior Caseworker, Care & Repair Cardiff

Monday 7 July 2014

Who says health, housing and social care can't work together?

I heard about The King's Fund ‘Innovations in the delivery of care for older people’ conference through Twitter. The King's Fund wanted to showcase different innovative projects at the event and were inviting submissions. I immediately thought of the Rapid Response Adaptations Programme (RRAP). While it's not a traditional ‘care’ project, it is an excellent example of a successful partnership between housing, health and social care sectors, which are usually more 'fragmented'.

The majority of referrals to the RRAP programme are received through social care and health practitioners such as occupational therapists, social workers, physiotherapists and discharge nurses, who are happy to place their trust in our voluntary sector organisation to support their work. It is a real achievement that each Care & Repair agency, across all of the 22 local authority areas in Wales, has been able to develop such positive relationships with their health and social care teams.




The Rapid Response Adaptations Programme is funded by the Welsh Government and allows Care & Repair agencies to carry out minor adaptations, such as ramps and handrails, to enable people to return safely to their own homes following hospital discharge. These adaptations can also prevent the need for admission to hospital or residential care. The programme requires these adaptations to be completed within 15 working days, although jobs can be carried out immediately in response to a crisis.




For health professionals, not only are ‘hospital beds unblocked’, allowing clinical scheduling and prioritisation to improve, there are clear indications of cost savings through the programme. It has been estimated that £7.50 is saved in Health and Social Care costs for every £1 of public funding invested in RRAP.

A recent report found that, by 2017, demand for unpaid care will begin to exceed supply, and the ‘care gap’ will grow sharply from then onwards. In turn, pressures on A&E departments and hospitals are likely to increase, as fewer older people receive the care they need and more are likely to slip into crisis (IPPR 2014).

Care & Repair Cymru carried out a survey of stakeholders in 2011. One hundred per cent of respondents felt that RRAP had helped to delay or prevent the need for social care services.


Stakeholders told us:

• RRAP promotes independence in the home and therefore reduces long term dependency on care. 'People are able to remain in their own homes for longer and it reduces the demand for more costly support from social services.'

• 'There is benefit (from RRAP) to the quality of service users’ lives which is greatly overlooked but of great significance.'


It is recognised that most people, as they grow older, would like to remain living in their own homes (Wanless, 2006). The demand for services such as RRAP which contribute to enabling older people to remain living independently in their own homes is likely to increase as the ageing demographic increases. The programme has proved to be extremely cost effective and yet the service remains unique to Wales.

The benefits of the RRAP programme were recognised by The King's Fund panel and were presented to the audience at the conference on 18 June.

Whilst attending the conference, it was clear that most of the innovations showcased, all immensely exciting and inspiring, were mostly carried out within the confines of one local health area. Care & Repair, however, supported by Welsh Government funding, work across the whole of Wales, ensuring equity of service for older homeowners and not confined by boundaries. Hopefully, by sharing good practice through such events, older people across the UK will gain greater access to excellent services such as those showcased at the conference.

NB. In the previous year, Care & Repair agencies carried out almost 15,500 works through the Rapid Response Adaptations Programme.


Rachel Gingell, Policy and Research Officer
Care & Repair Cymru 



Thursday 3 July 2014

Rural Week - 'The cheapest home available in the village is £450k'...


At the moment my life revolves around Zoopla and Rightmove. Then back to Zoopla again. I change the price bracket, hoping that something may just pop up that needs a bit of work….we could negotiate the price down? Negative. Each morning I reach for my phone, click open the app, adjust the price bracket and….yes it’s become an obsession!

Back in February this obsession had not begun, instead my day consisted of filling in reams of paperwork, calculating our monthly spend, printing evidence of our savings accounts and, most importantly, proving our links to the local area. I was getting excited, we were applying for a low cost home ownership property in Cowbridge. However, I soon found out that managing expectation was key. I knew many many people would be applying for this single property. So 6 weeks later we found out… negative.

My boyfriend works on the family farm but earns very little. On the other hand, I earn a decent wage but despite working for a housing association, promoting affordable homes in the Vale of Glamorgan, we just can’t seem to purchase an affordable home ourselves anywhere near the farm.

We have been together for 2 years and privately rent a home…but it's 5 miles away from the farm. Depending on the time of year, my boyfriend moves in with his parents during lambing, harvest or when the horses are foaling. Not a prospect that fills me with excitement. I would like to add that we also have a decent deposit, but we still can’t find an affordable home within 5 miles of the farm. The cheapest home available in the nearest village is £450,000. Totally out of our reach. This makes our house search the most frustrating activity of the day.

So what is the solution? There isn’t one at the moment… a farm can’t be moved. I continue to hope that low cost affordable homes will be built near the farm. Likelihood? Negative. There was recent talk of a new housing development in the neighbouring village, but looks like these will be executive homes. The frustration continues.


Mared Elenid Williams @maredelenid
Marketing Coordinator, Newydd Housing Association